01. Return Window

Eligible products may be returned within 30 calendar days after confirmed delivery.

02. Starting a Return Request

Before sending an item back, email service@oacmasl.com.

Please provide:

• Your order number.
• The product you want to return.
• The reason for the return.
• Photographs or videos where relevant to a product or fulfillment issue.

03. Return Eligibility

Except where an item is defective, damaged, incorrect, or otherwise protected by applicable law, an eligible standard return should generally be:

• Unused and in its original condition.
• Unaltered and not intentionally damaged.
• Returned with original parts, accessories, manuals, and included materials.
• Returned with original packaging where reasonably possible.
• Accompanied by proof of purchase or the applicable order number.

04. Where to Send an Approved Return

After your request has been reviewed and approved, customer support will provide the appropriate return warehouse address together with return instructions.

Unauthorized returns or parcels sent to an incorrect destination may be delayed or may not be accepted.

05. Items Not Eligible for Preference-Based Return

Certain products may not qualify for preference-based return because of health, safety, personalization, product-integrity, or similar considerations.

Examples may include:

• Customized or personalized products.
• Gift cards.
• Products clearly identified as final sale or non-returnable before purchase.
• Items materially altered, misused, or damaged after delivery for reasons unrelated to a product defect.

These limitations do not remove consumer rights that applicable law does not permit us to exclude.

06. Damaged, Defective, Incorrect, or Incomplete Orders

Please inspect your order after delivery.

If an item arrives damaged, defective, incomplete, incorrect, or materially different from its description, contact us promptly with your order number and relevant photographs or videos where appropriate.

Once the issue has been reviewed and confirmed, we will provide an appropriate replacement, refund, reshipment, or return solution at no additional cost to the customer for an error attributable to us.

07. Return Shipping Costs

Preference-based returns: where the return results from a change of mind, personal preference, an incorrect customer selection, or another reason not attributable to us, the customer is generally responsible for return shipping costs.

Product or fulfillment problems attributable to us: where we confirm that the item was damaged, defective, incorrect, incomplete, or materially different because of an error attributable to us, we will provide an appropriate solution without requiring the customer to bear additional costs caused by that error.

Original shipping charges are generally not refundable for preference-based returns unless applicable law requires otherwise.

08. Inspection & Refund Timing

After an approved return arrives at the designated return location, the product may be inspected to confirm that the applicable return conditions have been satisfied.

Once the return has been received, inspected, and approved, we will initiate the eligible refund to the original payment method within 5–10 business days.

Your bank, card issuer, or payment provider may need additional time to post the credit after the refund has been issued.

09. Refund Method

Approved refunds are normally issued to the original payment method used for the order.

If the original payment method cannot accept the refund, customer support will work with the applicable payment provider to determine an appropriate alternative where permitted.

10. Exchanges

Exchanges depend on current inventory and product availability.

If a direct exchange is unavailable, we may ask you to complete an approved return and place a new order for the desired replacement product.

11. Order Cancellation

Cancellation requests should be submitted as soon as possible after an order is placed.

We will make reasonable efforts to cancel an order before fulfillment begins. Cancellation cannot be guaranteed once processing, fulfillment, shipment preparation, or dispatch has started.

No cancellation fee is charged for an order that is successfully canceled before fulfillment.

12. Return & Refund Support

For a return, exchange, cancellation, damaged-item, or refund question, email service@oacmasl.com.